Trust Rating
Understanding your overall compliance score and what affects it.
Trust Rating
The Trust Rating is your organization's overall compliance health score. It provides a single number that represents how well your compliance program is performing across all enabled frameworks.
What Is the Trust Rating?
The Trust Rating is a percentage score from 0% to 100% that reflects:
- How many compliance gaps have been resolved
- How much evidence coverage you have
- How fresh and relevant your documentation is
- Your control implementation status
Think of the Trust Rating as a GPA for your compliance program—it aggregates performance across multiple frameworks into one easy-to-understand number.
How It's Calculated
The Trust Rating combines several factors:
| Factor | Weight | Description |
|---|---|---|
| Gap Resolution | 40% | Percentage of identified gaps that are resolved |
| Evidence Coverage | 25% | Controls with supporting documentation |
| Control Implementation | 25% | Controls marked as implemented |
| Evidence Freshness | 10% | How recently evidence was updated |
Example Calculation
If your organization has:
- 80% of gaps resolved → contributes 32 points (40% × 80)
- 90% evidence coverage → contributes 22.5 points (25% × 90)
- 75% controls implemented → contributes 18.75 points (25% × 75)
- 85% evidence freshness → contributes 8.5 points (10% × 85)
Total Trust Rating: 81.75% (rounds to 82%)
Rating Ranges
| Score | Status | Meaning |
|---|---|---|
| 90-100% | Excellent | Your compliance program is in great shape |
| 75-89% | Good | Minor gaps to address but overall healthy |
| 50-74% | Fair | Significant work needed on compliance |
| Below 50% | Needs Attention | Major compliance gaps require action |
Viewing Trust Rating Details
Click the Trust Rating Card
From your dashboard, click the Trust Rating card to open the detailed view.
Review the Breakdown
See how each factor contributes to your overall score:
- Gap resolution progress
- Evidence coverage metrics
- Control implementation status
- Evidence age analysis
Filter by Framework
Use the framework filter to see how each individual framework contributes to the overall rating.
View Historical Trends
Toggle to the trend view to see how your Trust Rating has changed over time.
Improving Your Trust Rating
Quick Wins
- Resolve open gaps - Each resolved gap improves your score
- Upload missing evidence - Fill evidence coverage holes
- Update stale documents - Replace outdated policies
Longer-Term Improvements
- Complete workflows - Systematic remediation improves all factors
- Implement controls - Mark controls as implemented when ready
- Regular reviews - Schedule periodic compliance reviews
Trust Rating vs. Framework Health
| Trust Rating | Framework Health |
|---|---|
| Aggregate score across all frameworks | Individual score per framework |
| Shows overall compliance posture | Shows specific framework performance |
| Best for executive reporting | Best for targeted remediation |
A high overall Trust Rating can mask poor performance in a specific framework. Always check Framework Health for the complete picture.
Using Trust Rating for Reporting
The Trust Rating is ideal for:
- Board reports - Simple metric leadership understands
- Vendor assessments - Quick compliance posture overview
- Progress tracking - Week-over-week improvement measurement
- Team goals - Set targets for compliance improvement
Common Questions
Why did my Trust Rating drop?
Common reasons for a rating decrease:
- New gaps were identified from document analysis
- Evidence became stale (older than the freshness threshold)
- A framework was enabled, adding more controls to track
How often does it update?
The Trust Rating updates in real-time as you:
- Resolve or create gaps
- Upload or delete documents
- Update control status
What's a good target?
For most organizations:
- 80%+ is a solid target for ongoing compliance
- 90%+ should be the goal before audits
- 95%+ indicates audit-ready status
Next Steps
- View Framework Health - See per-framework breakdown
- Review Compliance Gaps - Start resolving open gaps
- Upload Documents - Improve evidence coverage